Last Updated: August 2026
Welcome to HorizonViaggi. By accessing our website or booking any tour, travel service or package through HorizonViaggi, you agree to the following Terms & Conditions. Please read them carefully before making a booking.
1. About HorizonViaggi
HorizonViaggi provides travel planning, tour packages, transportation, accommodation and related travel services in India.
In these Terms & Conditions, “HorizonViaggi”, “we”, “us” and “our” refer to HorizonViaggi, while “you”, “customer”, “guest” or “traveller” refers to the person making or using a booking.
2. Booking & Confirmation
- All tour packages and services are subject to availability.
- A booking is considered confirmed only after we receive the required payment and send a booking confirmation.
- The services included in your booking will be those specifically mentioned in your booking confirmation or package description.
- Prices may vary depending on travel dates, hotel availability, room category, number of travellers and other applicable factors.
- Special requests are subject to availability and may involve additional charges.
3. Package Prices
Package prices displayed on our website are based on the inclusions stated on the respective package page.
Unless specifically mentioned, package prices do not include personal expenses, optional activities, monument entrance fees, meals other than those specifically included, tips or other services not listed under “Inclusions”.
Hotel prices are based on the selected hotel category and are subject to availability.
4. Hotels & Accommodation
Where accommodation is included:
- The hotel category selected at the time of booking will be provided.
- Specific hotels are subject to availability.
- HorizonViaggi may provide an alternative hotel of the same or similar category when necessary.
- Room allocation is subject to the hotel’s policies and availability.
- Additional hotel charges such as room service, minibar, laundry, extra beds or personal expenses are not included unless specifically stated.
5. Transportation
Transportation included in a package will be provided according to the itinerary and booking confirmation.
- Vehicles may vary depending on the number of travellers and availability.
- Pickup and drop-off locations must be communicated accurately at the time of booking.
- Travel times may vary because of traffic, weather, road conditions, local restrictions or other circumstances beyond our control.
6. Guides
Government-licensed guides may be provided according to the package inclusions.
Guide languages are subject to advance booking and availability.
The guide will assist guests during sightseeing and may assist with monument ticket arrangements where applicable. Monument entrance fees are payable separately when they are excluded from the package.
7. Monument Entrances & Activities
Unless specifically stated as included, monument entrance fees are not included in the package price.
Optional activities such as camel rides, boat rides, cultural performances or other experiences are not included unless specifically mentioned.
Any additional activity requested by the customer after booking may involve additional charges.
8. Flights & Other Travel Services
Flights, trains, permits and other third-party travel services are included only when specifically mentioned in the package or booking confirmation.
Where such services are included, their availability and applicable terms may be subject to the policies of the relevant airline, railway, hotel or service provider.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal and travel information.
- Carrying valid identification and required travel documents.
- Following applicable local laws and regulations.
- Arriving at the agreed pickup point on time.
- Taking care of personal belongings.
- Following reasonable instructions provided by guides, drivers, hotels and service providers.
HorizonViaggi is not responsible for delays or additional costs resulting from incorrect information provided by the customer.
10. Changes to the Itinerary
HorizonViaggi may make reasonable changes to an itinerary when required because of weather, traffic, road conditions, monument closures, government restrictions, safety concerns, supplier availability or other circumstances beyond our reasonable control.
Where possible, we will provide a suitable alternative.
11. Cancellation & Refunds
Cancellation and refund requests are subject to our Refund & Returns Policy and, where applicable, the cancellation policies of hotels, airlines, transport operators and other suppliers.
Customers should review the applicable cancellation terms before confirming their booking.
12. Force Majeure
HorizonViaggi shall not be held responsible for delays, cancellations, changes or inability to provide services caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, road closures, pandemics, transportation disruptions or other unforeseen events.
Where possible, we will assist customers in arranging suitable alternatives.
13. Third-Party Services
Some services may be provided by independent third-party suppliers, including hotels, airlines, transport operators, guides and activity providers.
Their services may be subject to their own terms, conditions and cancellation policies.
14. Website Information
We make reasonable efforts to keep information on our website accurate and up to date. However, prices, hotel availability, itineraries, photographs and service availability may change.
Images are intended for general representation and may not always depict the exact hotel room, vehicle or service provided.
15. Reviews & Feedback
Customers may submit genuine reviews and feedback regarding their experience with HorizonViaggi.
By submitting a review, you confirm that the content is truthful and does not contain unlawful, abusive, defamatory or misleading material.
HorizonViaggi reserves the right to moderate or remove reviews that violate these requirements.
16. Limitation of Liability
HorizonViaggi will make reasonable efforts to provide the services confirmed in your booking.
However, we are not responsible for losses, delays or additional expenses resulting from circumstances outside our reasonable control or from the actions or omissions of independent third-party suppliers.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
17. Intellectual Property
All website content, including text, logos, graphics, photographs and other material belonging to HorizonViaggi, may not be copied, reproduced or commercially used without prior written permission.
18. Changes to These Terms
HorizonViaggi may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised “Last Updated” date.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute will first be attempted to be resolved through communication and mutual agreement. If a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the appropriate courts in India.
20. Contact Us
For questions regarding these Terms & Conditions, bookings or travel services, please contact HorizonViaggi through the contact details provided on our website.
HorizonViaggi
Website: HorizonViaggi.com
Email: [info@horizonviaggi.com]
Phone/WhatsApp: [+918650119098]