Last Updated: August 2026
At HorizonViaggi, we understand that travel plans can change. Our cancellation and refund policy is designed to provide clear information while also accounting for the cancellation policies of hotels, airlines, transport providers and other travel suppliers.
1. Cancellation Requests
All cancellation requests must be submitted to HorizonViaggi in writing by email or through an official communication channel.
The cancellation date will be considered the date on which HorizonViaggi receives the written cancellation request.
2. General Tour Cancellation Policy
Unless a different cancellation policy is specifically mentioned in your booking confirmation:
- 60 days or more before the tour: 90% of the amount paid is refundable.
- 59–30 days before the tour: 70% of the amount paid is refundable.
- 29–15 days before the tour: 50% of the amount paid is refundable.
- 14–7 days before the tour: 25% of the amount paid is refundable.
- Less than 7 days before the tour or no-show: No refund.
A minimum service/processing charge may apply to cancellations where services have already been reserved or confirmed.
3. Hotel Cancellation Charges
Hotel bookings may be subject to the cancellation and refund policies of the respective hotel.
If a hotel or accommodation provider has already charged a cancellation fee, that amount may be deducted from the refundable amount.
4. Flight Cancellation
Where flights are included in a package, cancellation and refund of the flight portion will be subject to the applicable airline’s fare rules and cancellation policy.
Any non-refundable airline charges, cancellation fees or processing charges may be deducted from the refund.
5. Changes After the Tour Begins
Once a tour has started, no refund will normally be provided for unused services caused by the customer’s decision to shorten, change or discontinue the tour.
Any refund for unused services will depend on whether the relevant supplier provides a refund to HorizonViaggi.
6. No-Show
If a customer does not arrive at the agreed pickup point or fails to use a confirmed service without prior notice, the booking may be treated as a no-show and may be non-refundable.
7. Monument Tickets & Optional Activities
Where monument entrance fees or optional activities are purchased separately, their refundability will depend on the applicable ticketing authority or service provider.
HorizonViaggi cannot guarantee refunds for tickets or activities that are non-refundable under the supplier’s rules.
8. Force Majeure & Unavoidable Circumstances
If a tour or service is affected by circumstances beyond reasonable control, such as natural disasters, extreme weather, government restrictions, major transportation disruptions or other force majeure events, HorizonViaggi will make reasonable efforts to provide an alternative arrangement.
Any refund will depend, where applicable, on amounts recoverable from hotels, airlines, transport operators and other suppliers.
9. Refund Processing
Approved refunds will normally be processed through the original payment method wherever possible.
Refund processing times may vary depending on the payment provider, bank and third-party suppliers involved.
Any applicable cancellation, supplier, transaction or processing charges may be deducted before the refund is issued.
10. Special & Peak-Season Bookings
During peak travel periods, festivals, holidays and special events, hotels, airlines and other suppliers may impose stricter cancellation conditions.
Where different cancellation terms apply to a particular booking, those terms will be communicated to the customer before confirmation and will take precedence over the general policy.
11. Non-Refundable Services
Certain services may be specifically marked as non-refundable at the time of booking.
Once confirmed, such services will not be refundable except where required by applicable law or where the relevant supplier provides a refund.
12. Refund Eligibility
Refunds are calculated based on the actual services booked and the applicable cancellation conditions.
The amount originally paid does not automatically guarantee a full refund, particularly where suppliers have already incurred cancellation charges.
13. Contact for Cancellation
To request a cancellation or enquire about a refund, please contact:
HorizonViaggi
Email: [info@horizonviaggi.com]
Phone/WhatsApp: [+918650119098]
Please include your booking reference, traveller name and travel date when submitting a cancellation request.